Customers Upset About Furniture Store Closing - NewsChannel5.com | Nashville News, Weather & Sports

Customers Upset About Furniture Store Closing

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NASHVILLE, Tenn. - Wow Furniture in Madison has left behind a number of unsatisfied customers after closing its doors. They are demanding the furniture they've ordered and their money.

They heard it was the best deal in town. For years customers flocked to the mid-state furniture store. They paid for their orders in cash, and many said the furniture never showed up.

"He's a crook," said customer Hawar Said. "Customers, they're waiting on their money. They're waiting on their stuff, and the owner is not here. He probably ran away. Probably went to another city or something."

Last week, Wow Furniture closed its doors, and customers could not believe it.
Furniture Shoppers Want Local Buyers To Beware

"I need my furniture. I need my money," said a Wow Furniture customer. "That's too much money I lost."

A note stated the store will reopen and customers will be compensated. The note also said owners appreciate their customers.

"It's a lie. It's a d*** lie," said Said.

In the past three years dozens of customers have filed a complaint against WOW Furniture with the Better Business Bureau.

"He's the poster child for bad business," said Kathleen Calligan, BBB. "Unfortunately this particular company owner refused to do the right thing with their customers for many many years. This didn't start yesterday."

Back in August we asked owner Tim Drew why customers were not receiving their furniture.

"It says on here that there are sometimes manufacturers' delays when we order stuff. We work as hard as we can to get the furniture as quickly as possible," said Tim Drew with Wow Furniture on August 28.

A month later, no one at the store owner's home wanted to answer questions from NewsChannel 5. Customers are leaving Wow Furniture owners some notes of their own.

"I could have paid that $1,000 for something else you know," said Said.

The customers said they do not plan on giving up until they get a full refund.

The BBB wants to hear from any Wow Furniture customer who has not received their order. They said customers who paid in cash will likely have a difficult time getting their money back.

NewsChannel 5 also learned Wow Furniture filed for Chapter 13 Bankruptcy back in June.

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