Travel Agencies Trying To Get Stranded Travelers Home - NewsChannel5.com | Nashville News, Weather & Sports

Travel Agencies Trying To Get Stranded Travelers Home

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by Heather Graf

NASHVILLE, Tenn. – The same winter storm that brought snow to Nashville has stranding travelers trying to get back home.

Many of them are stuck in cities like Atlanta and New York, where snow has forced airlines to cancel hundreds of flights. Local travel agencies told NewsChannel 5 their phones have not stopped ringing.

"Most of the time what happens is they hear it on the news, and then they look at their itinerary and want to know what they can do," said Joe Moscheo of Sailair Travel, Inc. "Their first thing is, what can I do, what are my options? It's a non-refundable ticket. Can it be changed?"

Travel agents say the callers are often frustrated, because they can't get any answers from the individual airlines.

"They get as much help as they can at the airport, but they're so inundated there, they wind up calling us and that's where we step up, and find them another flight or move them to another carrier. It's something they just can't do at the airport," said travel consultant Diane Hall.

For those travelers who are more literally snowed in, the solution isn't quite as simple. Rhonda Brewington and her family from Lebanon are stuck at the mountain cabin they rented in Pigeon Forge.

"It kept snowing and snowing – it never stopped. Where we are, it's like a ski slope, straight down," she said. "There's no way we can get out of here, until at least it melts away."

Brewington said the lodge where they're staying was not charging her for the days her family has been snowed in.

"It's no fault of anyone's, Mother Nature has just made her way around," she said.

Email: hgraf@newschannel5.com

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