NASHVILLE, Tenn. - Mid-state families looking for cheap vacations got a lot more than they bargained for. Vacation Station is a members only travel club. But some members say the whole thing is a scam and they didn't realize it until they were out thousands of dollars.
When the Eldridge family got an e-mail from Vacation Station they decided to check it out. Soon after paying $2,000, they realized they made a big mistake.
"They had so much pressure on you it was almost like you couldn't leave without doing it," Kim Eldridge said.
Kim and Barry Eldridge said a high pressured sales man did not give them time to do their research or time to mull over paying Vacation Station for what they thought would be access to discounted vacations.
"It cut out the travel agent. It cut out all that other stuff. You were supposed to get trips really cheap," explained Barry.
Fearful that the whole thing was a scam, they tried to book a vacation to St. Kitts the following day.
"They gave us a price. But we had checked it somewhere else and it was a whole lot cheaper. And of course they said they would meet it," Barry added.
Barry and Kim didn't want Vacation Station's price. Instead they wanted their money back because they were promised cheaper deals.
That's when the problems began, and they're not alone.
The Better Business Bureau of Middle Tennessee has received a total of seven similar complaints against the travel company.
"You're really paying for something in advance that has little value when you try to apply it in the marketplace," said Kathleen Calligan, President of the Better Business Bureau in Middle Tennessee.
Some of the customers who contacted the Better Business Bureau have been able to get their money back.
"You can do just as well on your own without paying discounts that don't exist," added Calligan.
The Eldridge family learned that the hard way. After months of trying to get a refund and a mounting stack of paperwork, they don't think they'll ever get their $2,000. But they have learned a lesson.
"If it sounds too good to be true, it is," Barry said.
NewsChannel 5 tried to contact Vacation Station to get their comments on the complaints, but they haven't returned the calls.
The Better Business Bureau said customers are often dissatisfied after joining vacation clubs. They advise consumers to look for deals on their own and say in the end, you'll probably save more money.