Sumner Co. Using Restaurant Buzzers For Long Waits
By Adam Ghassemi
GALLATIN, Tenn. – At the Sumner County Building, on busy days, time can get away from you.
"Just sit here and wait," said resident Wilbur Adams.
That can be especially true in February -- when taxes are due -- during an election year.
"I'm a pretty patient person, but it's hard if you've got to be somewhere or do something and it drags out," said Cynthia Collins, while waiting in the Trustee's Office.
The problem happens when people come to pay, relieve or freeze their taxes at the same time when people come to vote just across the hall. The hallway between the Elections Office and the Trustee's Office doesn't take very long to fill up.
"So we have to either put chairs in the hall or put them somewhere else," said Sumner County Trustee Marty Nelson who says her team made the decision to buy restaurant style buzzers. "We have people who come in and they may have to wait up to an hour."
Instead of making people crowd the lobby of the Trustee's office they can go anywhere in the building.
"We wanted to do something that would make it easier for these people to be comfortable while they're having to wait," Nelson said.
"Before you had to sit here and wait so nobody jumped over you. Like this you can get out and walk around the halls. It's no big deal," said Adams.
It's a small touch that may not take away the dread of paying taxes, but possibly make the process a little easier.
"Progress is good. Any time they change anything to make it easier it's better," Collins went on to say.
The county bought 20 of the new buzzers for roughly $1,500. They just started using them during busy times this week.