by Marcus Washington
NASHVILLE, Tenn. - Congressman Steve Cohen out of Memphis plans to join a Virginia Congressman in sending a letter to US Attorney General Eric Holder calling for an investigation into Mo' Money Taxes.
This time of year is big business for tax preparers, but the
response from Mo' Money Taxes customers is anything but positive.
Customers all over the southeast have been complaining to the news
media about the company. Just this week all six stores in the Norfolk, Virginia
area were shut down and computers taking away by police.
"The police took the computers out. They're not seized. They
just took them out because they thought the customers were going to steal them,"
said Toney Fields manager at the Gallatin Pike Mo' Money in Nashville.
Fields said the Mo' Money Taxes store will not close because of
what happened in Norfolk.
He said the rash of angry customers claiming they didn't get the
money they were promised was nothing more than a misunderstanding.
"If I was here to steal money I wouldn't be here right now, I
would be gone already. I'm trying to get everybody their refund. People (have)
been dealing with me for five years," he said.
Kathleen Calligan with the Nashville Better Business Bureau said
since the company came to the mid-state in 2009, the BBB has received
complaints, but the company has done little to resolve them.
She said that's why BBB has given Mo Money a failing grade.
"Definitely an F at this point, because of failure to respond
to complaints and also for failure to respond to the BBB when they are
contacted continuously," said Calligan.
NewsChannel5 checked with the BBB and the Tennessee Consumer Affairs
division and they both said while there are records of complaints dating back
to 2007, there are only a few per year reported.
"They really need to file these complaints because this isn't
just a local Nashville company. They have companies in Chicago, in Virginia,
throughout the U.S.," said Calligan.
