Nashville Man Charged $84,000 For $30 Gas - NewsChannel5.com | Nashville News, Weather & Sports

NC5 Investigates: Consumer Alert

Nashville Man Charged $84,000 For $30 Gas

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By Jennifer Kraus
Consumer Investigator

NASHVILLE, Tenn. -- Imagine filling your gas tank and finding you were charged more than $80,000.

That's what happened to a customer at the Mapco station in Donelson last week -- and the story just keeps getting crazier.

Ray Crockett filled up Friday at the Mapco gas station on Donelson Pike.

"I stopped here because they had the cheapest gas at the time," Crockett told NewsChannel 5 Investigates.

His receipt shows he paid $30 for that tank of gas. But, his bank statement tells a different story.

It shows more than $84,000.

"$84,522.54 to be exact," Crockett said. 

Crockett had no idea he had been so overcharged until he went to buy lunch and his debit card wouldn't work. When he checked his balance, he discovered he was $84,000 overdrawn.

What was he thinking?

"That can't be right," Crockett said.

But it was right.

Not only was Crockett charged $84,000 for gas, but Citibank said it sent the money to Mapco -- even though Crockett said he didn't have that kind of money in his account. 

"It is crazy," Crockett said.

And it gets even crazier. 

Mapco insists that it never got the money, while Citibank insists it paid it.

Now Citibank has locked Crockett out of his own bank account, telling him he won't be able to get to his own money until he gets the $84,000 from Mapco and repays Citibank.

NewsChannel 5 Investigates asked a Citibank customer service representative, "Why doesn't Citibank contact Mapco and get the $84,000? Why are you sticking Mr. Crockett in the middle of this when he had nothing to do with this?"

"Because this is his account," the employee answered.

Now that deal Crockett thought he was getting on gas doesn't seem like such a bargain after all. 

Mapco gave Crockett a $100 gift card to get through the weekend. But, several days later, he's still locked out of his account.

In addition, Mapco told Crockett on Monday there was nothing else they could do for him.

But after NewsChannel 5 made some calls Wednesday, Mapco sent us a brief statement saying they were aware of the problem and are now working to get it corrected.

In the meantime, he still he can't access his bank account. His last paycheck was deposited into that account and he can't get to it. And that $100 gift card has now long since run out. 

Moments before the story aired, a Citibank spokesman told NewsChannel 5 Investigates that the company is now investigating the matter as well and is working to resolve it as soon as possible.

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