NASHVILLE, Tenn. – Years of standing in line and waiting have made some people dread the DMV, but Michael Hogan wants the process to be smoother.
"You can renew a driver's license, replace a duplicate or change your address," the Driver Services Director said Thursday while showing off newly installed iPads in West Nashville's Centennial Boulevard location.
"It's really a big issue for us because it frees up our examiners to work with the more complicated processes as opposed to the express services," he said.
"It takes about five minutes or a little bit less than five minutes depending on the person's ability to use the iPad then once they complete the transaction they can go take a picture and they're out of here within less than ten minutes," Hogan went on to say.
For those who aren't tech-savvy, like Jimmy Sensing, it could still be faster.
"I'm retired so I have more time than some people," Sensing said. "I like it. It speeds up the process. I really do like it."
The tablets don't only save time, but are hundreds of dollars cheaper than desktop computers.
Tennessee's Driver Services Division processed 1.6 million transactions last year. 780,000 were renewals. 60% of those - nearly half a million people - could have avoided the DMV altogether.
For people who aren't comfortable going online, this faster option could keep them and the state at the head of the line.
"Moving from a desktop computer to a smart tablet is probably going to be the way that most states will go in the future," Hogan said.
The state also upgraded examiner stations that will print out temporary IDs starting this fall until actual ones are mailed a few days later. They're also adding full service, ATM-like kiosks across the state that will let you renew or change an address plus update your picture.