Lawmakers Question Taxpayer Dollars Spent On Faulty Computer Sys - | Nashville News, Weather & Sports

Lawmakers Question Taxpayer Dollars Spent On Faulty Computer System

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NASHVILLE, Tenn.- Two years after a $27 million computer system was installed at the Department of Children's services, some state lawmakers have questioned why millions more have been spent to fix the system that just won't seem to work.

The computer system was installed in DCS in 2010 and state lawmakers wonder why major glitches still exist. They believe taxpayer's dollars may have been wasted paying for and trying to repair the system.

"We have problems with collecting data, we don't know where kids are, we don't know how many kids we have in the system," State Rep. Sherry Jones.

Longtime DCS critic State Rep. Sherry Jones also wonders why it's going to cost another four million to fix the system.

"Another four million dollars that could be used to protect children, that is just ridiculous, it's just ridiculous to spend that money on that computer system," said Jones.

The DCS system, called TFACTS, has had problems since the beginning.

"There were a lot of issues getting payments from the Edison system to TFACTS in getting those private providers and foster parents paid," said DCS Employee Lee Gregory:

Not only did the system skip payments to foster parent but it was also hard to find a child's history when a brand-new report of abuse or neglect is received. These were just a few of the 1700 problems with this computer system now that number is down to about 500.

Officials with DCS say they hope to have most of the bugs worked out by the end of the year. They have a staff of 14 people working in the issue every day.

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