New Megabus Location Frustrates Customers - NewsChannel5.com | Nashville News, Weather & Sports

New Megabus Location Frustrates Customers

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NASHVILLE, Tenn.- After numerous complaints the Megabus stop has a new location in Nashville.

Although it hasn't been around long Megabus has proven popular with Nashville area travelers. The low-cost bus line offers fares for as little as one-dollar each way -- to spots such as Atlanta and Chicago. But now, some customers are frustrated after a change in Megabus's pick-up and drop-off location. It's no longer downtown. Instead, it's a vacant parking lot along Nolensville Road.

Customers like Dawn Snell whose friend missed his bus in Nashville.

" I told her, I'm very disappointed in your company. She couldn't give me a clear answer on what the address was. She wanted to know what time it was here, that he had already missed his bus."

"I think people are having a hard time figuring out where exactly they need to be," explained Megabus Customer Matt Hiller.

Mega Bus riders are confused because early this week Megabus moved its pick-up and drop-off location from downtown Nashville to a rather non-descript stretch of Nolensville Road.

"There's nothing that really kind of identifies you as being in the right location," said Hiller.

Most of Friday's riders followed each other into the vacant lot. Despite the dropped chain and 'no trespassing' sign they assumed this was the spot for the bus--and they were right.

"I liked the downtown one more because it was better lit. It felt more open and public. This doesn't seem like a great location just 'cause it's kind of a vacant lot," said Hiller.

"I like the downtown location better because it's right downtown next to all of the hotels. You hop off the bus, you're in a very central location and it's great, we enjoyed the drop off down there," said rider Angela Kelly.

Neighboring businesses said the crowds create confusion and tie-up traffic.

An executive at Megabus said Metro Council asked Megabus to find a new location by January First. The Nolensville Road spot is temporary until Megabus and city leaders find a better, long-term location.

 

And he says Megabus signs are on the way to help customers find that pick-up and drop-off point.

 

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