NASHVILLE, Tenn. (AP/NewsChannel 5) - The state is opening self-service kiosks that will allow drivers to renew or replace their driver licenses and state identification cards that will hopefully reduce lines and wait times.
The kiosks will be installed at places like AAA offices or local government offices to cut down on wait times at driver centers. Department of Safety and Homeland Security Commissioner Bill Gibbons will demonstrate one of the kiosks Tuesday at the AAA office in Cool Springs in Brentwood.
"We are giving citizens another choice when
it comes time to renew or replace their driver licenses. Many of the
kiosks are located at alternate locations, redirecting traffic from our driver
service centers and freeing up the staff there for more complicated
transactions. Our ultimate goals are better customer service and reducing the
average wait time in driver service centers to no more than 20 minutes,"
A total of 40 self-service kiosks are scheduled to be installed and
operating statewide by the end of February.
Driver Services' self-service kiosks are in use in middle Tennessee at the following locations:
Centennial Boulevard Driver Service Center, 6604 Centennial Blvd., Nashville
Hart Lane Driver Service Center, 624 Hart Lane, Nashville
AAA Cool Springs, 1701 Mallory Lane, Brentwood
Williamson County Driver Service Center, 3830 Carothers Parkway (2 kiosks)