Nationwide Warning About A Murfreesboro Tax Software Company - NewsChannel5.com | Nashville News, Weather & Sports

Nationwide Warning About A Murfreesboro Tax Software Company

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by Chris Cannon

MURFREESBORO, Tenn. - TRX Software Developers in Murfreesboro has had nearly 80 complaints filed against it with the Better Business Bureau in Nashville.

"This company really needs to pay attention to what's happening," said Kathleen Calligan with the BBB.

TRX sells software to professional tax preparers so they can electronically file their customers taxes.The product cost hundreds, and in some cases, thousands of dollars.

"It's very important that you have software that is working and your client can get their taxes completed," according to Calligan.

But this tax season complaints about the software not working properly have come into the BBB from across the nation. So far, Calligan said TRX has done nothing to rectify those complaints.

"By doing nothing, that has generated activity of the BBB in warning other CPA's this software is not going to fulfill what you do in services to your clients," she said.

Steve McFarland is a tax preparer in San Jose, Ca and has had issues with the TRX software this tax season.

"The product has become horrible. This year they switched over to an entirely new framework and it is just unworkable," said McFarland.

He said bugs with the software, especially the program that prepares business taxes, has not worked this year and it has cost him customers.

"One of my business clients said, hey look I can't wait any longer, I need my K1 and if you can't have it ready then I'm going to switch and have somebody else do it," McFarland claimed.

NewsChannel 5 contacted TRX for a comment about the BBB warning about the company. A brief emailed statement read, in part, "At this time we have no comment about this. We actually have scheduled a meeting on this Friday with the BBB to address and resolve all complaints they have against our company, which will include refunding many of our valued customers." The statement was sent by Zach Benefield, the director of customer support for TRX.

A meeting has been scheduled at the BBB office in downtown Nashville for this Friday.

"All we want is what the company's customers want, money refunded or the software working," Calligan said. "Hopefully, what should have happened months ago will happen on Friday."

Companies are required by the Internal Revenue Service to submit their software to the agency for review. It is not known if the TRX software was given to the IRS for its approval.

Email: ccannon@newschannel5.com
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