911 Call Answered By Dispatchers Out Of State - NewsChannel5.com | Nashville News, Weather & Sports

911 Call Answered By Dispatchers Out Of State

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by Mark Bellinger

FRANKLIN, Tenn. – A woman living in Houston, Texas had her 911 emergency call answered by a dispatcher in Franklin, Tennessee.

Police said they are warning people who use Internet based phone services that the same could happen to them.

Franklin Dispatcher Abby Gambill said she received an emergency call from a woman who said she was in Kingwood, Texas, but her Franklin address was in the computer system.

"It's very scary, because I've got this person on the phone. When she called 911 she expected help right away, and it was not plausible," said Gambill.

Officials said if someone moves and is using an Internet based phone service such as, Vonage or Comcast, they need to contact the phone company and let them know of the address change.

"If you move to or from and area the responsibility of notifying your voice over IP provider rests on you. If you don't do it and you call 911 you'll likely not get the help when you need it," said Charles Warner with the Franklin Police Department.

Fortunately, dispatchers were able to track down the woman's location and get in touch with a hospital in the area, but it took nearly half an hour.

Email: mbellinger@newschannel5.com
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