Senior Citizens Targeted By Medical Alert Scam, BBB Says - | Nashville News, Weather & Sports

Senior Citizens Targeted By Medical Alert Scam, BBB Says

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NASHVILLE, Tenn. - Senior citizens in Middle Tennessee have recently been targeted by a new scam, the Better Business Bureau said.

The BBB said they have received numerous complaints and inquiries about the so-called Medical Alert System Scam over the past few weeks.

Seniors have reported getting "robocalls" where a voice implies that someone, maybe their doctor or their children, signed them up for a medical alert system. The recording implies that it is free, and "everything is ready to be sent to your home."

"The phone call was just moments before the UPS came, before it was delivered," one of the people targeted explained.

Instead, it can cost the senior citizens who agree to the "free service" $35 a month of more for monitoring. The BBB said it is also another way scammers get ahold of people's bank or credit card information, as well as Social Security Numbers.

"I tried to call them back and the *69 function on my telephone," the man, who asked we not reveal his identity said. "(It) said no we can't give you that number. And the number on the package didn't answer the phone."

In all of the reported cases, the residents were unable to get someone from the medical device company on the phone. The BBB said that is one of the biggest red flags to look out for.

The scam has also been reported in Kentucky, Texas, Michigan and New York.

The Medical Alarm Monitoring Association (MAMA), the only professional trade association representing the medical alert monitoring and personal emergency response services industry, issued a consumer alert saying they were investigating the calls, and advising people not to give out their personal information over the phone.

If you have a complaint concerning Medical Alert sales calls, please contact the BBB at (615)24204222 or file a complaint at

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