Tennessee Driver Centers Reduce Wait Times In 2013 - NewsChannel5.com | Nashville News, Weather & Sports

Tennessee Driver Centers Reduce Wait Times In 2013

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NASHVILLE, Tenn. (AP) - The wait time at driver service centers in Tennessee decreased slightly for the first six months of this year over the same period last year.

Officials said the average wait time from January 1 through June 30 at centers statewide, excluding reinstatement centers, fell from 34 minutes in 2012 to 31.5 minutes in 2013.

The reduction comes despite an increase in customers served of nearly 5,000.

However, there was a slight increase from the first quarter of 2013 in which the average wait time was 30.5 minutes compared to the second quarter when the wait time averaged 32 minutes.

Commissioner Bill Gibbons said in a news release that reducing wait times is a priority for the department. Gibbons attributed the hike in part to the increase in handgun carry permit applications, as well as the installation of new equipment.

The Driver Services Division also is hiring part-time employees to help the centers at peak hours.

(Copyright 2013 by The Associated Press. All Rights Reserved.)

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