911 Service Restored For Sprint Customers - NewsChannel5.com | Nashville News, Weather & Sports

911 Service Restored For Sprint Customers

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by Todd Walker

NASHVILLE, Tenn. - Emergency 911 services have been restored for Sprint customers in Nashville and Wilson County.

Metro Police dispatch said the problems with the service were resolved around 1 a.m. Tuesday. In Wilson County, they did not have any issues as of 10:30 p.m. Monday.

Sprint said service was down for around seven hours. The company blames an equipment failure and is investigating how to prevent future failures.

Karen Moore is data manager for the Wilson County 911 Dispatch Center. She said Sprint did not notify them that there was an issue. She found out by watching the story as breaking news on NewsChannel 5.

"So at that point I placed a call to our dispatch center asking if they knew anyone with a Sprint phone," she said. "At that same time another dispatcher had seen the same story and she asked her son to make a 911 call and sure enough it failed."

For those with Sprint phones, they had to use the non-emergency numbers to make the calls if necessary. Those numbers are (615) 862-8600 in Nashville or (615) 449-7243 in Wilson County.

Sprint said 911 service was restored around 10:30 p.m. Monday.

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