Statement from Emergency Communications Center Board
The ECC Board would like to emphasize the importance of the Emergency Medical Dispatch system and its importance in the quality of dispatch and follow-up care instructions. The system works well and has benefited thousands of our citizens.
The examples used by Channel 5's investigation represent poor quality execution of the EMD process for which corrective action was implemented against those call takers.
When most call takers encounter a similar situation, they quickly classify the call with the best code possible and the equipment is sent.
Notwithstanding, the fact that our EMD process works well, the ECC Board wants to make absolutely certain that all call takers feel comfortable in opting out of the EMD process. The EMD process has an "opt out" provision whereby call takers can stop the questioning process if necessary and send the call to the dispatcher without specifically coding it.
Last week, the ECC Board met with Ms. Brown and directed her to issue a new policy statement regarding the EMD process.
The new policy statement was read at roll calls to all call takers and dispatchers to insure they feel comfortable "opting-out" of the EMD process. This matter is under further review.