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NC5 Investigates: 911 Emergency

Councilman: 911 Director Should Resign or Be Fired

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911 Director RoxAnn Brown, with NC5's Phil Williams 911 Director RoxAnn Brown, with NC5's Phil Williams
Metro Council member Michael Craddock Metro Council member Michael Craddock

Metro Council member Michael Craddock called for the city's 911 director to resign. And, if she doesn't, he told Mayor Bill Purcell, she should be fired.

Craddock, who sits on the council's public safety committee, made the move following a NewsChannel 5 investigation that documented problems in how 911 handles medical calls.

Citing numerous problems with the department since the arrival of Ms. Brown, the 4th District councilman said he is now most concerned with "apparent gross insubordination as a result of her not following orders from the Board that oversees the department."

"Enough is enough" Craddock said. "The citizens have lost any confidence that they might have had in our emergency communications department."

Here is the text of Craddock's letter to Brown:

During your appearance at the Public Safety Committee hearing concerning problems at the Emergency Communications Center, I asked you to do better than you had been doing since you had arrived in Nashville.

Last week, after watching the second round of media reports in less than 90 days of the continuing problems in your department, it is apparent to me that the problems are greater at the present time than ever before.  I must say to you that I almost became physically sick to my stomach as I listened to the tapes of calls where tremendous mistakes had been made.

Now, in the latest media report Tuesday evening, February 13th, on your department it has become crystal clear to me that you have committed gross insubordination by not following the orders of the Board that oversees your department, and by ignoring these orders I believe you have placed tens of thousands of our citizens at a greater risk.

It is imperative that the citizens of Nashville have the utmost in confidence in our emergency services and, quite frankly, after seeing the latest round of media reports, I don't know how they could.

Therefore, I feel it incumbent upon me to respectfully ask that you resign your position as director of our Emergency Communications Center forthwith.

Here is the text of Craddock's letter to Mayor Purcell:

I have today sent a letter to Ms. RoxAnn Brown, Director of our Emergency Communications Center, asking that she resign immediately.  The reasons for my actions are many.  As you are well aware, Ms. Brown has presented many problems since her arrival in Nashville, and for that matter according to news reports, in her former position before coming to Nashville.

Today I am most concerned about her apparent gross insubordination for not following the direction of the Emergency Communications Board to revise the call policy "long ago" to quote Police Chief Ronal Serpas.

Mayor Purcell, it is imperative that the citizens of Nashville have the utmost confidence in our emergency response system; therefore, I am respectfully requesting that you dismiss Ms. Brown from employment with the Metropolitan Government of Nashville and Davidson County if she does not heed my call to resign.

A spokesperson says Brown has no plans to resign. 

Mayor Purcell's spokesperson says he will not fire her, but he does support efforts by the police and fire chiefs to force Brown to make changes in the 911 operation.

Back to NewsChannel 5 Investigates

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