911 Director Handed Three-Day Suspension - NewsChannel5.com | Nashville News, Weather & Sports

NC5 Investigates: 911 Emergency

911 Director Handed Three-Day Suspension


Metro 911 director RoxAnn Brown has been hit with a three-day suspension. It's all a result of questions first raised by an exclusive NewsChannel 5 investigation.

Metro Police Chief Ronal Serpas announced that Brown is receiving the suspension for her failure to comply with specific instructions about how medical calls are handled.

Those instructions had been given by the Emergency Communications Center board that oversees Metro's 911 operation.

Brown had defended how those 911 calls were answered.

But our NewsChannel 5 investigation discovered serious problems in which operators refused to send ambulances until callers had gone through sometimes lengthy checklists.

A news release from Serpas' office states that "Brown admits that she failed to create and implement 'opt-out' instructions that would allow ECC call takers to deviate from a prescribed list of patient assessment questions and begin an immediate ambulance response."

That policy was implemented last Friday after the ECC board ordered that the changes take place immediately.

"While Director Brown acknowledges and understands her error, failing to follow the direction of the ECC board is simply unacceptable," Chief Serpas says.

"Given Director Brown's significant position of trust and duty, a three-day suspension is in order."

Brown accepted the three-day suspension, which the board decided may be deducted from her accumulated vacation.

This came after Metro Council member Michael Craddock this week had called for Brown's resignation.

"It is vitally important that our community understand that this disciplinary action resulted from a personnel issue, and in no way reflects on the tremendously dedicated ECC employees, who have exhibited countless examples of superior and excellent performance in their handling of millions of calls for service," Serpas says.

"I believe in the men and women of the ECC and the high quality service they provide.  I also believe that today's sanction will help Director Brown better appreciate the issue of accountability."

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