Mayor Replaces 911's Interim Director - NewsChannel5.com | Nashville News, Weather & Sports

NC5 Investigates: 911 Emergency

Mayor Replaces 911's Interim Director

Posted:
Terry Griffith, removed as interim 911 director Terry Griffith, removed as interim 911 director
Metro Police Lt. Duane Phillips Metro Police Lt. Duane Phillips

There's been a shakeup at Metro's 911. It follows an exclusive NewsChannel 5 investigation that got national attention.

Nashville Mayor Karl Dean announced Tuesday afternoon that he's replacing the center's interim director and putting the operations into the hands of an experienced police veteran.

Our chief investigative reporter Phil Williams sat down with the mayor and police chief, and they didn't like what they saw in our investigation.

In fact, Chief Ronal Serpas says what he saw made him "mad as hell."

Our exclusive investigation documented numerous 911 errors, including one operator's inappropriate comment after a call from a domestic violence victim.

Sheila Jones: "I'm scared to even leave out my f***ing house."
911: "OK, ma'am, I updated the call. We'll get somebody there as soon as possible."
Sheila: [Hangs up.]
911: "I really just don't give a s**t what happens to you."

After our investigation uncovered that call to 911, interim director Terry Griffith apologized for that and other errors.

But it was how those errors were investigated that led to the decision that Metro needs someone with more real-world experience until a permanent director can be found.

So the mayor appointed police Lt. Duane Phillips, a highly respected police officer who ran the emergency communications center from January 2000 to August 2002.

"What you documented was not the way we want things to be done," Dean told Phil. "We can do better, and we should do better. And I am confident Duane Phillips will help us get there."

Serpas added, "He understands what calls for service is about from the perspective of the victims. That's not a criticism of Dr. Griffith by any means. But this is what he's done, this is what he's done for 37 years."

911 Operator: 'I Don't Give a S***t'
(Listen to 911 Calls)

911 Officials Say No Excuse for Response

More 911 Tapes Show Lives Endangered
(Listen to 911 Calls)

Chief 'Mad as Hell,' Leads to 911 Shakeup

Back to NC5 Investigates: 911 Emergency
Back to NewsChannel 5 Investigates

  • NewsChannel 5 InvestigatesMore>>

  • NewsChannel 5 Investigates:

    NewsChannel 5 Receives Prestigious Peabody Award

    NewsChannel 5 Receives Prestigious Peabody Award

    April 2, 2014 01:22 PM 2014-04-02 19:05:51 GMT
    NewsChannel 5 and the NewsChannel 5 Investigates team have been honored with one of broadcasting's highest honors, the coveted George Foster Peabody Award, for an on-going investigation of Tennessee state government.more>>
    NewsChannel 5 and the NewsChannel 5 Investigates team have been awarded one of broadcasting's highest honors, the coveted George Foster Peabody Award, for an on-going investigation of Tennessee state government, it was announced Wednesday.more>>
  • NC5 Investigates: Economic Incentives

    Leaked Emails Raise Questions About Governor's $300M Offer

    Leaked Emails Raise Questions About Governor's $300M Offer

    New leaked documents raise more questions about Tennessee Gov. Bill Haslam's secret $300 million offer to Volkswagen. They show VW lawyers had actually drawn up papers for a potential deal to bring more than a thousand new jobs to Tennessee.more>>
    New leaked documents raise more questions about Tennessee Gov. Bill Haslam's secret $300 million offer to Volkswagen. They show VW lawyers had actually drawn up papers for a potential deal to bring more than a thousand new jobs to Tennessee.more>>
  • NC5 Investigates: Economic Incentives

    UAW: 'Ball Is Back In The Governor's Court'

    UAW: 'Ball Is Back In The Governor's Court'

    Monday, April 21 2014 7:31 PM EDT2014-04-21 23:31:06 GMT
    The United Auto Workers ended one battle Monday, but the struggle to represent Volkswagen workers appears to be far from over. And union officials promised to turn up the heat in Congress over how the Haslam administration used your money.more>>
    The United Auto Workers ended one battle Monday, but the struggle to represent Volkswagen workers appears to be far from over. And union officials promised to turn up the heat in Congress over how the Haslam administration used your money.more>>
Powered by WorldNow
Powered by WorldNow
All content © Copyright 2000 - 2014 NewsChannel 5 (WTVF-TV) and WorldNow. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.