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DMV experiences brief statewide outage

Posted at 3:11 PM, Dec 16, 2019
and last updated 2019-12-17 00:01:49-05

NASHVILLE, Tenn. (WTVF) — Driver Services Centers across Tennessee experienced a brief computer outage.

The Department of Safety and Homeland Security announced the outage on social media.

Deputy Director of Communications Lindsey Balthrop released a statement saying, "There is currently a statewide service outage impacting all driver services systems. The state’s technical support team is working to address and resolve the issue as quickly as possible."

The problem was resolved by 5:30 p.m. Monday and services were fully restored. Officials said they expect to be fully functional when business hours resume in Tuesday morning.

The outage angered customers, some who had taken time off work to come to the DMV.

"It takes a lot of work to get here, it takes gas to get here, and then the system is down," said Pamela Oglesby. "That's awful."

The system failure marks at least the second time in about two months that Drivers Service Centers have had to turn people away because of computer issues.

The system failure comes ahead of the REAL ID deadline in October that will bring millions of Tennessee drivers to the D-M-V. Anyone who wants to fly on a plane and use their Drivers License as a form of ID must get a REAL ID at a Drivers Service Center or participating county clerks office in person by Octover 1, 2020.