JW Marriott Server Honored with ‘Hitmaker Award’ for Service

Posted at 12:42 PM, Oct 04, 2019
and last updated 2019-10-08 09:06:01-04

NASHVILLE, Tenn. (WTVF) — There are more than 31,900 hotel rooms here in Nashville, and in 2019 20 new hotels are opening in Music City. For many of the 16 million tourists who visited last year what happens at these hotels can make or break the trip.

Nashville native Liyah Wilson wants every visitor to love the city as much as she does.

“I’m just like an advocate for Nashville. They’re always asking me, what else can I do here? I’m only going to be here for a day or so, so what else can I do?” Wilson said.

Wilson is known for great service as a server at Stompin Grounds in the JW Marriott. “I put myself in their shoes. Anytime I hear of a guest having a problem at the hotel itself or just around Nashville I find a way to make things better,” Wilson said.

Wilson was nominated for the Hitmaker Award from the Nashville Convention and Visitors Corp. after a couple staying at the JW Marriott nominated her for a small gesture that helped them make the most of a quick trip.

“They ate quickly so I sent them up some of our pastries. They loved it and I ran into them later at the bar, and it was just a nice feeling to know I helped make their stay a lot better,” Wilson said. She won a certificate, pin and gift card for dinner.

Tourism supports more than 71,000 jobs in Nashville, and every month a new Hitmaker is selected after a being nominated by a tourist. Past winners include tour guides, bartenders and even a metro police officer. The award is all a way to acknowledge the great service that landed us on Travel + Leisure’s list of the 15 Best Cities in the United States.

Wilson’s manager Virginia Buschard believes the award also encourages even more outstanding service.

“They have a big affect on each and every person, so I think it’s great that there’s something to recognize them for the whole city,” said Buschard.

If you would like to nominate someone for a Hitmaker Award follow this link to the nomination form.