However, Word never knew that he would be helping a man who was caught on camera as he overdosed on a Memphis sidewalk.
It was a viral video Word happened to be watching at work.
"An hour, two hours later after we watched the video my phone rang. It was a woman asking if I had watched the viral video, and said well that's my father," said Word.
A father Word was desperate to help.
"She said I'm embarrassed, but I'm more hurt because he's going to die and I don't know what to do. I can't get to him," said Word.
That's when Word decided that he would be the person to get her father help. The daughter 3-way-called her father, Ron, and had Michael talk to him, still coming off a high.
"The first words out of his mouth were I don't know what I'm doing. I need help, I need somebody to help me. Can you come help me," said Word.
Word was able to determine that Ron was in a crack house, and navigated him to a nearby gas station. That's when the attendant gave him some water, and waited for an Uber driver to take him to a rehabilitation center.
"It was phenomenal to me. I was on cloud 9. We finally got him in where we could get him some help," said Word.
Help that Word has been anxious to see.
"That's why I'm excited to meet him," said Word.
Two paths that crossed and changed one man's direction.
"I saw where he started, and I've been a part of the journey so I want to see where he is now," said Word.
Ron's wife, Carla, just graduated from a treatment facility on Saturday in Massachusetts after reaching out to Addiction Campuses for help.
If you know anyone battling addiction, call the Addiction Campuses' 24/7 hotline number at 1-888-614-2251. You can also find the treatment center online by clicking here. at addictioncampuses.com.