NASHVILLE, Tenn. (WTVF) — Middle Tennessee Electric (MTE) has announced that it will suspend disconnections until March 2 as the region recovers from last week’s winter storms.
MTE encouraged members to reach out if they have trouble paying their bill by calling 877-777-9020 or visiting the online portal at mtemc.com.
The not-for-profit electric cooperative said members have options to deal with payments on their accounts. MTE said it offers variable and fixed budget billing to help “ease the large swings that occur when extreme temperatures cause us to use large amounts of energy to run our homes.”
“Even though the energy rate at MTE is 25 percent below the national average, when a consumer uses lots of energy, bills reflect the increased consumption. Our team members will continue to proactively reach out to members to help them, too. But don’t feel you have to wait for a call; we’re here to answer your questions,” said Robert White, vice president of community relations and member services.
The cooperative said it also offers options to adjust your due date to deliver even more flexibility.
According to its website, MTE serves more than 600,000 customers in 11 counties, including Rutherford, Cannon, Williamson and Wilson.