NES halts disconnections during winter storm, warns of utility scams

Posted at 10:21 PM, Feb 16, 2021
and last updated 2021-02-16 23:22:02-05

NASHVILLE, Tenn. (WTVF) — The Nashville Electric Service announced it will pause disconnections to help keep customers warm during this week's severe winter storm.

If the temperature is not expected to rise above freezing, disconnections will not be made. NES officials said in a press release that crews are working around the clock to restore power to customers with outages.

NES officials warned customers of an increased amount of utility scams. Scammers are claiming to be with the Disconnections Department at NES and threaten to disconnect power if customers don’t make a payment within 30 minutes of receiving the call. Even some NES employees have received these calls.

These scammers usually try to intimidate customers into providing financial information, purchasing a pre-paid debit card for payment or calling a toll-free number to make the payment.

NES offers these tips to help customers protect themselves:

  • NES does not make calls from a “Disconnection Department”
  • NES never makes calls 30 minutes before disconnecting a customer’s power.
  • NES does not disconnect power when the projected high temperature is expected to be below freezing.
  • If someone calls threatening to cut off your power if you don’t pay, hang up. This is a scam.
  • NES does not provide a toll-free number to call for making a payment.
  • If you have doubts about a phone call, email, text or on-site visit, reach out to NES at 615-736-6900 before taking any action.
  • Never give personal or financial information to an unsolicited caller.
  • If you think you are a victim of a scam, contact the local police.

Customers can contact NES Customer Relations at 615-736-6900 for assistance. For in-person service, customers may visit the NES lobby at 1214 Church Street, Monday - Friday from 8 a.m.-6 p.m.