NES offers assistances to customers behind on payments due to COVID-19

Posted at 8:46 PM, Nov 09, 2020
and last updated 2020-11-09 21:46:55-05

NASHVILLE, Tenn. (WTVF) — Nashville Electric Service is offering an additional way to help customers who have been financially impacted by the pandemic.

NES has resumed disconnections for nonpayment, but the company is now offering new ways for customers to get assistance thanks to the Tennessee Valley Authority. More than 42,000 customers are currently past due, NES said.

“The Tennessee Valley Authority (TVA) has given NES a rate reduction credit of $16 million, and we want to give every dollar back to our customers who need it most,” said Sylvia Smith, vice president of customer services for NES. “We want customers to know that even if you’re behind, you’re not alone. We are here to help and are teaming up with some of the area’s most respected nonprofits to help us get this funding to customers.”

Customers can apply through NeedLink for up to $650 for past due and installment plan balances. NeedLink is taking applications for assistance from 8 a.m. to 12 p.m. Mondays through Thursdays. Those 75 or older or anyone who can't apply online can call 615-269-6835.

NES has partnered with nonprofit organizations that offer additional assistance. The company created a website to help customers navigate their options for bill assistance. For more information, visit