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Ridgetop residents under boil water notice, officials say

Water #3
Posted at 2:17 PM, May 27, 2022
and last updated 2022-05-27 23:12:30-04

RIDGETOP, Tenn. (WTVF)  — White House Utility District officials said Ridgetop residents were now under a water boil notice.

WHUD is requesting that all customers in the affected area boil water prior to use or consumption until further notice.

The district said workers discovered someone at the City of Ridgetop Sewer Department improperly connected a residential sewage line to the WHUD water line, sending sewer water directly into a line that feeds into people's water faucets.

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The affected area

"The discovery came after customers complained of an odor in the water, which prompted an immediate investigation by the district," WHUD said in a release. "WHUD performed extensive flushing, sampling, and chlorine testing which led to the discovery of this improper cross-connection."

With that discovery, the utility disconnected the line, flushed the line and collected bacterial samples to send to the Tennessee Department of Environment and Conservation.

Upon hearing the news, neighbors like Daniel Kohler say they want answers from the City of Ridgetop.

"I'm drinking crap, I can't tell you how livid I am," Kohler said. He says in the past week he's been dealing with an eye infection that he now attributes to the sewage line mix up.

WHUD says the samples that have been tested so far have all come back negative for bacteria, but it was hopeful to receive more results Friday evening.

WHUD says the City of Ridgetop still hasn't told them exactly when workers improperly connected the sewage line into the water system.

NewsChannel 5 also reached out to several leaders at the City of Ridgetop, who did not immediately respond for comment.

WHUD says customers can use bottled water as an alternative. Saying if customers need bottled water, they can contact their office at 615-672-4110.