System error caused some Tennessee unemployment accounts to show exhausted benefits

Posted at 4:57 PM, May 24, 2021
and last updated 2021-05-25 12:01:10-04

NASHVILLE, Tenn. (WTVF) — A system error caused some Tennesseans who receive unemployment benefits to be abruptly cut off on Sunday morning.

Many people reported that they tried to certify, but the system showed they exhausted all of their benefits even though they had money left over.

Chris Cannon, a spokesperson for the Tennessee Department of Labor and Workforce Development said the vendor experienced a system issue that caused some accounts to show benefits had been exhausted when they were not. Cannon said the vendor noticed the error that morning and fixed the issue that day. Anyone whose claims were impacted should now process as it normally would.

The program is not set to expire in Tennessee until July at the earliest.