Williamson County officials say Text-to-911 service is temporarily unavailable

FRANKLIN, Tenn. (WTVF) — Williamson County officials want the public to be aware that the Text-to-911 service is temporarily unavailable.

911 phone service is working as usual and the interruption applies to just texting. They will update when their text-to-911 service is back up and running.

Carrie: https://ewscripps.brightspotcdn.com/2e/72/be0f23854c54a228c9d6138c9847/carrie-recommends-header.png

Rhori: https://ewscripps.brightspotcdn.com/5b/25/a224d13d47739165c92b94e643db/rhori-recommends-header.png

Eugene: https://ewscripps.brightspotcdn.com/7b/09/9eaf788d46f580c4234978610d60/screenshot-2026-04-29-at-12-11-52-pm.png

Lelan: https://ewscripps.brightspotcdn.com/af/54/833bf879454097a398bd44f723de/lelan-recommends.png

Nikki-Dee: https://ewscripps.brightspotcdn.com/e1/b4/685a931d4182b82d9322d496fa15/screenshot-2026-04-15-at-12-01-18-pm.png

Henry: https://ewscripps.brightspotcdn.com/f7/31/2e3894bf45d9a1668f1ccc56b9f6/screenshot-2026-04-15-at-12-01-00-pm.png

Katie: https://ewscripps.brightspotcdn.com/77/55/afe9375249a4b9e058e4b2c3d2ea/screenshot-2026-04-15-at-12-00-46-pm.png

Brittany: https://ewscripps.brightspotcdn.com/67/90/788e5c364f00baabf9c5edae87e2/screenshot-2026-04-15-at-12-00-06-pm.png

Jennifer: https://ewscripps.brightspotcdn.com/e4/1e/9771c0824888a0fd87b2a1030979/screenshot-2026-04-15-at-12-02-19-pm.png

Nashville officer talks man off bridge in body cam video

Kelsey Gibbs brings us a powerful story of humanity, compassion, and love in action while showing us the hard and lifesaving work our officers do daily. Nashville is lucky to have people like Lt. Hotz wearing the badge.

- Carrie Sharp