AmeriGas customers without heat days after winter storm ends

Posted at 10:29 PM, Feb 25, 2021
and last updated 2021-02-25 23:29:06-05

NASHVILLE, Tenn. (WTVF) — We are hearing from more customers of AmeriGas Propane as the company tries to get back on track after last week's snow and ice storm.

Dave Trett, the owner of the popular Red Bicycle coffee shop, gets propane deliveries from AmeriGas, and he says he and his pregnant fiance have been in the cold for 10 days.

He thought he had plenty of gas to get through last week's winter storm, but then, it suddenly ran out.

"They said we had a faulty gauge which gave us a misreading," Trett said.

So Trett ordered more. He says he understood that drivers wouldn't be able to deliver last week, so he didn't mind when the delivery was scheduled for this Monday, but it still hadn't come by Thursday.

"They also told us we weren't in an emergency situation yet, so we weren't able to get gas promptly, it was just whoever -- next on the list," Trett said.

AmeriGas has pointed to a 10 to 14-day delivery window, which Trett is still in.

But Trett says given his faulty gauge and his pregnant fiancee, he's hoping the gas gets here soon.

On Monday, AmeriGas issued this statement regarding their efforts to get deliveries back on track after the snow and ice storm:

Due to the recent severe weather event, deliveries in the region were impacted for most of last week. Unfortunately, our services and deliveries were delayed for several days due to the weather. We have been working diligently to bring these services back up to normal operation. We appreciate our community and customers for remaining patient during this difficult time. We also thank our employees for working extended hours to resume business as usual as quickly as we can.

As we work to safely complete deliveries, please consider the following actions you can take to ensure you receive your propane delivery smoothly and safely:

  • Make sure driveways remain plowed and exceed the width of a large delivery vehicle
  • Keep driveway and propane equipment clear of snow and ice and mark the location of underground propane tanks. We recommend at 10' wide path for our bobtail to deliver.
  • Conserve energy when possible. We have tips on our website
  • Call if your gauge reads 10% or less, but realize that deliveries will be made only when conditions are safe
  • If you order propane on demand, order online when your tank is at 30%