AT&T says nearly all services have been restored after Christmas explosion

Posted at 9:06 AM, Dec 27, 2020
and last updated 2020-12-28 12:04:57-05

NASHVILLE, Tenn. (WTVF) — AT&T says crews have made significant progress restoring service to the region following an explosion on Friday morning outside an AT&T data center.

On Monday morning, the company said the majority of its services have been restored and its mobility network is now operating normally. Nearly all AT&T home internet and video customers have been restored and business customers are back online, the company said at 8:30 a.m. on Monday.

In addition, AT&T is waiving wireless data overages in the impacted area and impacted customers can receive credits for their service charges as well.

The explosion caused widespread service interruption reaching outside of just Middle Tennessee. AT&T said 1,166 ZIP codes in Tennessee, Kentucky, Indiana, Alabama, Georgia, Illinois and Missouri were affected by the explosion.

By Sunday afternoon the company said power has been restored to more than 75% of the mobile sites affected by the Friday explosion. It added that service in the Birmingham and Huntsville, Alabama areas is now operating normally. The company also brought in 23 disaster recovery technology and support trailer to Nashville over the weekend.

The company said power has been restored to most floors of its downtown Nashville building.

"We continue to manage power needs to prevent overloading the generators supporting our equipment. Our teams have been closely monitoring temperatures in the building as well to keep equipment running," AT&T said.

More than three feet of water was pumped out of the building's basement on Saturday, however, access to some of the lowers is still limited. Damage to the building is still being assessed.

Recovery work will continue into Monday. AT&T said there are still 11 portable cell sites running in the region to support customers and first responders.