An AT&T service outage has affected calls to 911, and officials have urged callers to use other lines to make calls.
Tennessee Emergency Management Agency officials asked people to use another carrier or a landline to make emergency calls.
#ATT911OUTAGE service outage in TN affecting calls to 911 use other carrier or landline for emergency calls state/local EMA&911 monitoring
— T_E_M_A (@T_E_M_A) March 9, 2017
Aware of issue affecting some calls to 911 for wireless customers. Working to resolve ASAP. We apologize to those affected.
— AT&T (@ATT) March 9, 2017
Customers received a text message from the company alerting them to the issue.
According to reports, the outage is nationwide and Tennessee is not the only state experiencing the problem.
If your emergency call does not go through to a dispatcher or law enforcement agency, try another line.