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'It's probably well over 10 gallons a minute': Nashville water meter leak remains unfixed after 2 weeks

Metro Water Services has yet to make the repair
Nashville woman says water has been leaking from a meter in her yard for two weeks
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NASHVILLE, Tenn. (WTVF) — A Nashville woman says a water meter in her yard has been leaking for two weeks, and Metro Water Services has yet to fix it.

Stephanie Pollaro said the leak started Aug. 24 and she called Metro Water Services right away.

"Yeah, August 24, and that was when I called immediately to Metro," Pollaro said.

She said Metro Water Services responded quickly but was unable to make the repair.

“The meter is like 40 inches down. The gentleman that came said he couldn't fix it, so he had to call in, I think he called it a deep well service or something like that,” Pollaro said.

Pollaro said she has been removing water from the meter well by hand, but it refills each time. The situation has her thinking about aging water infrastructure across Nashville, not just in her neighborhood.

She estimated the leak could be significant.

“But that’s just rising up here, so we don’t know about all this that’s leaking out through here. I imagine it’s probably well over 10 gallons a minute,” Pollard said.

Metro Water Services was contacted Thursday by email with questions about the meter in front of Pollard's home, what caused the problem, and whether any upcoming infrastructure changes or investments are planned. Metro Water Services had not responded as of publication.

Pollard said she hopes the leak is fixed soon.

Do you have a leaking water meter or aging infrastructure issue in your neighborhood? We want to hear from you. Watch the full report above and share your story or concerns with reporter Kim Rafferty at kim.rafferty@NewsChannel5.com

In this article, we used artificial intelligence to help us convert a video news report originally written by Kim Rafferty. When using this tool, both Kim and the NewsChannel 5 editorial team verified all the facts in the article to make sure it is fair and accurate before we published it. We care about your trust in us and where you get your news, and using this tool allows us to convert our news coverage into different formats so we can quickly reach you where you like to consume information. It also lets our journalists spend more time looking into your story ideas, listening to you and digging into the stories that matter.