NASHVILLE, Tenn. (WTVF) — Update: As of 11 a.m., the MyHealth patient portal is functioning.
A banner on the Vanderbilt Health website Monday morning alerted patients and the medical community to service disruptions affecting the MyHealth patient portal and telehealth appointments.
NewsChannel 5 began looking into the outage after hearing from a viewer who could not access her father's patient portal at 7:30 a.m or speak with his doctor when she called.
The banner reads: "We're experiencing technical issues with My Health at Vanderbilt. You won't be able to proceed with scheduled telehealth visits right now. We'll contact you to reschedule your appointment. Thank you for your understanding. We apologize for the inconvenience."
Vanderbilt University Hospital issued the following statement once service was back up.
Patient safety remains our top priority. Due to an issue earlier this morning with our electronic health record system, Vanderbilt University Hospital (VUH) was placed on temporary diversion status. However, the issue is now resolved and VUH has resumed normal operations. Other hospitals in the Vanderbilt Health system are operating normally.
