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Mall at Green Hills reopens on Wednesday

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Posted at 6:58 AM, May 13, 2020
and last updated 2020-05-13 19:34:18-04

NASHVILLE, Tenn. (WTVF) — As the city reopens, people will have another option for shopping on Wednesday when the Mall at Green Hills reopens.

Regulars at the mall will notice it'll be a different shopping experience when the doors reopen. Only 30 of the 115 tenants will reopen and some shops will only offer curbside pick-up.

Shoppers are encouraged to check in if you're going to the mall for a specific store.

Just like restaurants, the mall has to limit capacity to 50%. Management doesn't think the mall will come close to that, since its capacity is pretty high.

Mall employees will be required to wear a mask, while signs have been places around the mall encourages customers to wear one too.

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Norah Buikstra, general manager of the Mall at Green Hills, said their biggest effort will be monitoring for social distancing. She said if customers are able to stay away from each other, this reopening will be successful.

The mall will reopen at 11 a.m. Wednesday to adjusted hours. It will be open Monday though Saturday from 11 a.m. to 7 p.m. and Sunday from 12 p.m. to 6 p.m.

Hours may vary at restaurants at stores.

For the owners of Hollie Ray Boutique inside the mall, the chance to reopen was one they couldn't pass up. "If we want to survive, we have to open up our doors again, we can’t just stay closed," said Erica Reynolds, one of the co-owners.

In a twist of irony, their federal PPP funds were approved this week, so for the last several weeks besides a few online sales, they've been operating in the red.

Now that they've reopened, all of their employees are wearing masks, they're disinfecting their counter after every checkout and they've closed off their dressing room just to be safe.

Because you'll have to try on at home, they're offering up a little grace, free of charge. "We also extended our return policy an extra 15 days to let people have that extra time to have that option," said Noelle Holland, Reynold's sister and co-owner of Hollie Ray Boutique.

Gus Mayer sells plenty of accessories you wouldn't leave home without. In a world with COVID-19, that now has new meaning. "Masks, gloves and hand sanitizer. Our store is cleaned daily and it will continue to be cleaned daily," said Samantha Phypers, the Assistant General Manager at the store.

If Gus Mayer looks a little empty, that's by design. This week, the store is open for appointments only. They're limiting slots to just a few per hour. You can even request the whole store to yourself. Starting next week, they'll be open for walk-ins. "We are really excited to see our customers and get to know them again," said Phypers.

Both Hollie Ray Boutique and Gus Mayer are offering online services, for those who aren't ready to return to the mall.