AT&T outage continues into Saturday, no timeline for full restoration

PHOTOS: Police say Christmas Day explosion in Nashville was 'intentional act'
Posted at 1:03 PM, Dec 25, 2020
and last updated 2020-12-26 20:43:28-05

NASHVILLE, Tenn. (WTVF) — AT&T outages continue for many after the Christmas Morning bombing outside AT&T's data center in downtown Nashville. The impacts are widespread, including calls, texts, internet, television and credit card systems, among other issues.

Early Saturday morning, the company said they were deploying portable sites across Middle Tennessee, along with working alongside safety engineers to restore power at their facility.

"Challenges remain, including a fire which reignited overnight and led to the evacuation of the building," AT&T stated on their website. "[Our teams] have drilled access holes into the building and are attempting to reconnect power to critical equipment. Technical teams are also working as quickly as possible on rerouting additional services to other facilities in the region to restore service."

Saturday night, the company said they have made progress.

"We are beginning to restore power to the facilities in the building after connecting generators through the walls. We are hopeful this equipment may be back online in the hours ahead. We worked with the Fire Marshal and local officials to ensure this was done safely."

The company said they've now deployed more than six portable sites to help mobile communication in Nashville. They said they've restored much service in the Lexington, Kentucky area.

No timeline has been given for full recovery.

AT&T also announced a $100,000 contribution to the Nashville Convention and Visitors Corporation's initiative to fund a reward in the explosion's investigation and to support businesses affected by it.

On Friday, AT&T confirmed that the outage is related to the Christmas morning's explosion in downtown Nashville.

Several local law enforcement agencies have reported outages and listed alternate numbers for residents to call in the event of an emergency.

Bedford County: 931-735-6918

Brentwood: Police or fire assistance call 615-371-0160

Clarksville-Montgomery County: Emergency number 931-648-5702

Clay County: 931-397-4923

Dickson County: 615-925-2627

Franklin County: 931-967-2331

Giles County: 931-363-0911

Goodlettsville: 615-851-2216

Humphreys County: Alternate 911 number 931-296-7792

Jackson County: 931-239-7524

Lafayette: 615-388-7521

La Vergne: 615-471-1103

Lebanon: 615-444-2323

Lewis County/Hohenwald: 931-796-3616

Lincoln County: 931-433-4522

Macon County: 615-388-7357

Marshall County: 931-359-6122 option 0 or 931-359-4044 option 0

Putnam County: Emergency calls 931-261-6219

Robertson County: 615-708-3303 or 615-708-2925

Stewart County: 931-305-8581

Smith County: 615-489-9390

Springfield Police or Springfield Fire: 615-384-8422 Ext. 3.

Sumner County: Non-emergency calls 615-561-2080 or 615-561-2308. Emergency calls 615-561-2219 or 615-561-2299 or 615-561-2254

Tennessee Tech University (TTU): 931-372-3234

Trousdale County: 615-374-2114

Warren County: 931-668-7000

Williamson County: Emergency calls 615-790-5550

Wilson County: Call 615-406-5849 for police assistance; 615-449-7610, 615-449-7243 or 615-443-4255

Christian County, Kentucky: 270-832-2734

Bowling Green, Kentucky:

The phone lines for Metro's WeGo Public Transit service have also been affected.

Rutherford County, Murfreesboro and Smyrna officials have shared that 911 function has been reestablished but that dispatchers may not see your name and location when you call.

This is a developing story. More EMS numbers will be added as they come in.