NASHVILLE, Tenn. (WTVF) — AT&T outages continue for many after the Christmas Morning bombing outside AT&T's data center in downtown Nashville. The impacts are widespread, including calls, texts, internet, television and credit card systems, among other issues.
Early Saturday morning, the company said they were deploying portable sites across Middle Tennessee, along with working alongside safety engineers to restore power at their facility.
"Challenges remain, including a fire which reignited overnight and led to the evacuation of the building," AT&T stated on their website. "[Our teams] have drilled access holes into the building and are attempting to reconnect power to critical equipment. Technical teams are also working as quickly as possible on rerouting additional services to other facilities in the region to restore service."
Saturday night, the company said they have made progress.
"We are beginning to restore power to the facilities in the building after connecting generators through the walls. We are hopeful this equipment may be back online in the hours ahead. We worked with the Fire Marshal and local officials to ensure this was done safely."
The company said they've now deployed more than six portable sites to help mobile communication in Nashville. They said they've restored much service in the Lexington, Kentucky area.
No timeline has been given for full recovery.
AT&T also announced a $100,000 contribution to the Nashville Convention and Visitors Corporation's initiative to fund a reward in the explosion's investigation and to support businesses affected by it.
On Friday, AT&T confirmed that the outage is related to the Christmas morning's explosion in downtown Nashville.
Several local law enforcement agencies have reported outages and listed alternate numbers for residents to call in the event of an emergency.
Bedford County: 931-735-6918
Brentwood: Police or fire assistance call 615-371-0160
Clarksville-Montgomery County: Emergency number 931-648-5702
Clay County: 931-397-4923
Dickson County: 615-925-2627
Franklin County: 931-967-2331
Giles County: 931-363-0911
Humphreys County: Alternate 911 number 931-296-7792
Jackson County: 931-239-7524
La Vergne: 615-471-1103
Lewis County/Hohenwald: 931-796-3616
Lincoln County: 931-433-4522
Macon County: 615-388-7357
Marshall County: 931-359-6122 option 0 or 931-359-4044 option 0
Putnam County: Emergency calls 931-261-6219
Robertson County: 615-708-3303 or 615-708-2925
Stewart County: 931-305-8581
Smith County: 615-489-9390
Springfield Police or Springfield Fire: 615-384-8422 Ext. 3.
Sumner County: Non-emergency calls 615-561-2080 or 615-561-2308. Emergency calls 615-561-2219 or 615-561-2299 or 615-561-2254
Tennessee Tech University (TTU): 931-372-3234
Trousdale County: 615-374-2114
Warren County: 931-668-7000
Williamson County: Emergency calls 615-790-5550
Wilson County: Call 615-406-5849 for police assistance; 615-449-7610, 615-449-7243 or 615-443-4255
Christian County, Kentucky: 270-832-2734
Bowling Green, Kentucky:
To keep you updated.... we have the ability to answer 9-1-1 on a limited basis. The lines are being transferred to desk phones and, if we have multiple calls at once, you could get voicemail. If so, our dispatchers are checking the VM frequently.— BGKYPolice (@BGKYPolice) December 25, 2020
The phone lines for Metro's WeGo Public Transit service have also been affected.
UPDATE: Due to phone outages caused by the explosion this morning, WeGo phone lines are temporarily out of service. We are working with authorities to get them back online as soon as possible.— WeGo Public Transit (@WeGoTransit) December 25, 2020
Rutherford County, Murfreesboro and Smyrna officials have shared that 911 function has been reestablished but that dispatchers may not see your name and location when you call.
911 has been re-established but your name and location may not be seen by dispatchers.— Rutherford County TN (@RutherfordTn) December 26, 2020
Please give your name and location to dispatchers immediately upon calling. pic.twitter.com/WGt8R18vln
This is a developing story. More EMS numbers will be added as they come in.