(WTVF) — Our over-the-air signal work is now complete.
If you lost NewsChannel 5’s over-the-air from your TV’s channel line-up, please rescan now to enjoy our full power signal. If NewsChannel 5’s signal is still in your TV line-up, there is no action necessary. If you are on DirecTV, Spectrum, or another cable or satellite service that has not been receiving us or has been intermittitent, you also do not need to do anything, as your provider should be receiving our new signal.
Thank you for your patience with this process.
If you need help rescanning your television, we've posted guides for more than 20 TV manufacturers online here . You can also call our rescan help line at 615-244-5005.
What if I rescan and still can't get NewsChannel 5 over the air?
Our new signal should cover the same area as our old signal, so if you got us before, you should be able to receive us again.
If you're using an indoor antenna, try moving the antenna closer to an external wall, or ideally, place on a window. Make sure there aren't any metal or other obstructions nearby. Also, placing the antenna higher on a window or wall may help as well.
If that doesn't work, you may want to consider buying either an antenna signal booster or an amplified antenna, or both. Both of these are available at local stores including Wal-Mart or Target, or can be found on Amazon. Buying an amplified antenna with signal booster can run between $25-50, depending on the brand, or even more for "long range" antennas. When buying an antenna, check to see the distance it's meant to work for before purchasing.
(Please note: Many of you, in calls to us, have asked if you need to buy a new television. Your TV itself has virtually no impact on receiving our over-the-air signal.)
I'm getting channel 5-11, not 5-1. (Or, I'm getting both) What's happening?
All is good, you're simply getting our VHF signal instead of our UHF one. This is the same quality as our 5-1 signal. You don't need to do anything else, just enjoy us at 5-11.
What about other stations I lost in the rescan?
Several other stations are going through the same frequency change as us. Right now, we do not know the status of their work. You will need to contact those stations to find out when their over-the-air signal will be available.