NES temporarily halts disconnections, waives reconnection fees

NASHVILLE, Tenn. (WTVF) — The Nashville Electric Service says it will cease disconnections for non-payment through Jan. 31 and waive reconnection fees through Feb. 28.

NES announced the update Friday, saying customers in need of help paying their bills are encouraged to visit www.neshelps.com to apply for assistance. NeedLink is also taking applications for assistance at www.needlink.org. Those 75 or older or who have no way to apply online can call 615-269-6835.

Customers also need to be aware of utility scams during the holiday season. NES said scammers contacting customers are claiming to be with the disconnections department at NES and are threatening to disconnect power to customers if they don’t make a payment within 30 minutes of receiving the call.

NES offered these tips to help customers protect themselves:

• “If someone calls threatening to cut off your power if you don’t pay, hang up. This is a scam.”
• “NES does not provide a toll-free number to call for making a payment.”
• “If you have doubts about a phone call, email, text or on-site visit, reach out to NES at 615-736-6900 before taking any action.”
• “Never give personal or financial information to an unsolicited caller.”
• “If you think you are a victim of a scam, contact the local police.”

Customers can contact NES Customer Relations at 615-736-6900 for assistance. For in-person service, customers can visit the NES lobby at 1214 Church Street, Monday through Friday from 8 a.m. until 6 p.m.