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Asurion offers virtual school tech help for parents and students

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Posted at 5:23 PM, Sep 04, 2020
and last updated 2020-09-04 23:43:32-04

NASHVILLE, Tenn. (WTVF) — For many mid-state students, getting safely back to school means, for now, virtual-only.

Several school districts offer help for parents frustrated with tech issues related to virtual learning, including Metro Schools. But now, private companies are getting into the tech help game.

Asurion is a Nashville company that provides IT support -- something that many more parents are in need of now, ever since their kids started virtual school.

"I have children who are adapting to remote learning, so I feel frustrated," said Sarah Day with Asurion. "We understand. We are living in the same moment."

The company has started a school tech-help hotline parents can call to solve those problems that often have them pulling their hair out.

"We see comments with people have in trouble staying connected to their WiFi, or bandwidth issues because there are so many people in the home," Day said.

Metro Schools has set up their own tech help phone lines, as well as several in-person sites where students and parents can get help, but Asurion says their service can add on to what MNPS is offering.

"[MNPS is] very expert at handling their platforms and we are able to fill in the gap a little bit, with the issues happening in the home related to your own internet connection or own set of devices you want to use," Day said.

The Asurion service is also available for those in the area who don’t go to Metro Schools.

"To resolve some of the stress so everybody can feel a little more comfortable, so all our students are set up for a successful semester," Day said.

Here you can find out more about the Asurion School Tech Helpline, or call the Asurion School Tech Help line at 866-463-3773, from Monday through Saturday, 8 a.m. to 6 p.m.

Click here for information on MNPS tech help.