NewsNewsChannel 5 Investigates


More customers come forward and accuse Murfreesboro insurance agent Kelsey Ketron

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kelsey ketron at hearing
Posted at 7:25 PM, Jul 15, 2019

NASHVILLE, Tenn. (WTVF) — It's another bombshell in the case against Murfreesboro insurance agent Kelsey Ketron.

We first exposed last week how Ketron is accused of fraudulent practices for taking money from a client but never getting that homeowner's policy.

Now NewsChannel 5 Investigates has found at least two other customers who say they too paid for insurance policies and later discovered they were not covered.

First there was Susan Calvin of Shelbyville who told NewsChannel 5 Investigates, "We were deceived. You know, we were taken advantage of."

Now add two more names to the list of people who say they went to the Universal International Insurance agency in Murfreesboro and paid Kelsey Ketron for insurance policies, but never got the coverage they paid for.

Calvin said she discovered she didn't have a policy after a frozen pipe burst in her home and she filed a claim.

"We paid for a service and it was bogus," Calvin explained.

And according to a Murfreesboro police report, the same thing happened to Wade Hellemn of Lebanon.

He told police earlier this year that after his house suffered water damage last year, he filed a claim and found there was "no policy." Police called it "fraud" and also mentioned theft of property and forgery in that report. Hellemn told police he had paid Ketron $4000 for that insurance policy that it turns out didn't exist.

And he's not the only one. According to a civil lawsuit, a Smyrna business owner says the same thing happened to her.

In that lawsuit, Erica Martin, owner of Martin Construction and Restoration, claimed she paid nearly $12,000 to renew her company's insurance in 2016. Ketron repeatedly told Martin "everything had been taken care of" but it turns out, the premium was never paid and the policy was cancelled. Martin said her company lost more than $46,000 worth of business because it didn't have insurance.

Ketron who is an elected member of the Tennessee Republican Party's executive committee is the vice president of the insurance agency. Her father, Bill Ketron, a former state senator and current mayor of Rutherford County, owns the agency and is its president.

Just last week, Kelsey Ketron had to go before a judge in Nashville after the state accused her of fraudulent business practices in Susan Calvin's case and selling insurance without a license.

As she left that hearing, NewsChannel 5 asked Ketron if there was anyone besides Calvin.

"Are there others?" we inquired.

Ketron replied, "I'm not able to comment at this time."

Murfreesboro police confirm they have two open investigations involving Ketron and that criminal charges are expected.

Meanwhile the civil suit filed by Martin Construction was settled last month.

Kelsey Ketron's attorney told NewsChannel 5 Investigates they're working on a settlement now with Wade Hellemn.

We also reached out to Ketron's father, the owner of the insurance agency. Bill Ketron did not return our calls.


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